Refund policy
We want you to be completely satisfied with your purchase. If you need to make a return, please review our policy below
Return Window
We gladly accept returns within 30 days of your original purchase date for all non-final sale items.
How to Start a Return
To initiate a return, please contact our support team at orders@shinnida.com. Once your return request is submitted and approved, we will provide you with a return shipping label via email.
Return Eligibility & Condition
To receive a full refund, your item must be in the same condition that you received it:
- Unworn, unwashed, and unused.
- All original tags must be securely attached.
- In its original packaging.
Inspection & Restoration Fees
All returned items undergo a strict review and inspection process.
- Original Condition: Full refund (minus original shipping).
- Non-Original Condition: If an item is returned dirty, damaged, worn, or without original tags, it is no longer in sellable condition. In such cases, a restoration fee (restocking fee) will be deducted from your refund.
- Fee Amount: Depending on the extent of the damage or wear, this fee can range from 20% up to 100% of the item's purchase price. In cases of severe damage, we reserve the right to deny the refund entirely.
Non-Refundable Charges
Please note that all shipping fees paid on your original order are non-refundable. The refund will only cover the cost of the items purchased (subject to the inspection terms above).